Email – [email protected]
Your right of Cancellation
The rights of cancellation set out below apply to any agreement between you and us save insofar as the agreement is in respect of computer software if it is unsealed by you.
You have a right to cancel the agreement at any time before the expiry of a period of 30 working days beginning with the day after the day on which you receive the goods.
You may cancel by giving us notice in any of the following ways:
1. by a notice in writing which you leave at our address (given above);
2. by a notice in writing which you send by post to our address (given above);
3. by electronic mail to our electronic mail address and the notice shall operate to cancel the agreement between us.
If you cancel the agreement:
1. you must request a returns number from us and then return the goods to us at the address given above;
2. If your item develops a fault within the first 30 days we will arrange for the collection of your item at our cost. You will need to take all reasonable steps to package the item securely and as you received it. We can then either offer you a full refund or an exchange.
3. the goods must be returned to us at your cost (please note the definition of goods given above). The goods must be unused or unaltered. This includes downloading of software and alterations to hardware. Goods must also be returned to us in the condition they were sold, i.e. complete. Also used within the Manufacturers guidelines and not be subject to any damage.
4. you are under a duty to take reasonable care of the goods (including reusable packaging, manuals etc) until they are returned to us
5. you are under a duty to take reasonable care to see that they are received by us and not damaged in transit;
6. we will charge you the direct costs to us of recovering any goods supplied by us if you fail to return the goods to us.