FAQ/Installation

COVID-19 …. Are you still open? What about my delivery?

Published: 13 May 2021

Following Government advice, our office and workshop remain operational with a number of additional safety measures in place. To improve social distancing and safety, where our staff...

Do you give any discount for specific industries?

Published: 13 May 2021

No, our best price is already on our website. Check out our clearance section to see which devices are discounted further.

Do you repair Apple products?

Published: 13 May 2021

We do not offer a repair service for products which have not been procured through ourselves or are not covered under warranty.

Do you stock any new Apple products or accessories?

Published: 13 May 2021

We stock a mixture of new, ‘New Modified’ and refurbished Apple devices. All our items go through a rigorous testing procedure to ensure they work first time...

I have an older Apple device; would you consider a part exchange or would a buy-back?

Published: 13 May 2021

In order for our devices to all be Apple-certified reconditioned, we do not offer a part exchange or buy-back option at this time.

I’m looking to purchase in bulk for my business, what is the best deal you can do?

Published: 13 May 2021

Business transactions are dealt with by our dedicated Business Account Managers, you can contact them by emailing [email protected] They will then make contact with you to discuss...

What does grading mean?

Published: 13 May 2021

Grading identifies the condition of the product; you can find out more about the grading of a device and what this means at https://macstoreeu.com/grading-guide/

What does your warranty include?

Published: 13 May 2021

All of our products are covered by a warranty provided by ourselves. The warranty level and length vary from product to product but are generally 12 months....

What is your returns policy?

Published: 13 May 2021

We endeavour to achieve your expectations first time, on the rare occasion that we don’t meet them, you can return your device to us within 30 days...

What payment options do we accept?

Published: 13 May 2021

Debit/Credit Card Payment – Pay direct using your debit or credit card Direct Bank Transfer – Make your payment directly into our bank account. This is a...