Delivery

All of our items ship through the Netherlands with our couriers UPS, FedEx and DHL. We offer a free shipping option on most of our items. This method can take up to 7 working days. The Express shipping option will arrive to most locations within 4 working days. Please refer to the estimated delivery date on both the product page and checkout for an estimated delivery date.

We ship to all of Europe. The free shipping option is only available to mainland countries only. Islands will require express shipping to be chosen.

Returns

Email – [email protected]

Your right of Cancellation

The rights of cancellation set out below apply to any agreement between you and us save insofar as the agreement is in respect of computer software if it is unsealed by you.

You have a right to cancel the agreement at any time before the expiry of a period of 30 working days beginning with the day after the day on which you receive the goods.

You may cancel by giving us notice in any of the following ways:
1. by a notice in writing which you leave at our address (given above);
2. by a notice in writing which you send by post to our address (given above);
3. by electronic mail to our electronic mail address and the notice shall operate to cancel the agreement between us.

If you cancel the agreement:
1. you must request a returns number from us and then return the goods to us at the address given above;

2. If your item develops a fault within the first 30 days we will arrange for the collection of your item at our cost. You will need to take all reasonable steps to package the item securely and as you received it. We can then either offer you a full refund or an exchange.

3. the goods must be returned to us at your cost (please note the definition of goods given above). The goods must be unused or unaltered. This includes downloading of software and alterations to hardware. Goods must also be returned to us in the condition they were sold, i.e. complete. Also used within the Manufacturers guidelines and not be subject to any damage.

4. you are under a duty to take reasonable care of the goods (including reusable packaging, manuals etc) until they are returned to us

5. you are under a duty to take reasonable care to see that they are received by us and not damaged in transit;

6. we will charge you the direct costs to us of recovering any goods supplied by us if you fail to return the goods to us.

Tax

We are fully VAT registered in the Netherlands. The current rate of VAT in the NL is 21%.

We issue all customers a full VAT invoice via email within when your order ships.

If you are a VAT registered business located outside of the Netherlands please enter your VAT ID at checkout and the Dutch VAT will be removed under intra-community supply. If you are a VAT registered business in the Netherlands you can reclaim the 21% VAT at your VAT return.

Warranty

We offer a full warranty on all our products. Our standard warranty length is 1 year. Most of our items also come with an option of an extended 3 year warranty. The warranty covers any and all hardware issues that develop within the warranty period with the exception of accidental damage, loss or user upgrade and misuse.

In the vast majority of cases we can provide remote assistance and connect to your Mac to diagnose and fix. If this isn’t possible we will collect your item (within the UK and mainland Europe) repair and return the item to you at no cost. Typically turn around times on repairs are 48-72 hours not including the transportation time. If you are located outside the UK or mainland Europe we will repair and return your machine at to cost but you must pay for the product to be sent in to our UK facility.